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Cancellation Policy
Cancellation / Rental Policy

Big Bear Group Vacation Rentals is a collection of rental units on our retreat center site located just across the street from Big Bear Lake and 300ft from the Big Bear Village.

All units have FREE PARKING and FREE WIFI.

What kind of room are you reserving? 
Each of our rentals is unique. Please read exact details for each listing
Beds are made with sheets, pillow cases and blanket. Soap & towels provided. 
No Smoking inside any buildings. There is an outside smoking table.
No AC: Almost no rentals in Big Bear have Air Conditioning as cool mountain air does the job. We have fans available in each unit.
Heat: We have central heating in all units in Winter set around 70F.

Directions
Navigate to
Big Bear Groups, 527 Knickerbocker Road, Big Bear Lake, CA 92315
Our driveway is between two large trees behind Getboards sports shop.
Call us when you arrive if you don't have self check in instructions.


Policies 
We offer a Safe and Secure environment.

Guests must present a valid government issued ID at check in. (State Drivers license, ID or passport) Courtesy to your fellow guests is required. We reserve the right to refuse service to anyone for any reason. Violations of our terms and conditions will result in eviction without refund. You agree to be held responsible for any damages caused during your stay. You agree we can charge you for damages or excessive cleaning caused by you or guests in your party. 24hr video recording of outside entrances. We can't guarantee you can extend your stay. Please reserve the correct number of nights ahead of time.

Hassle Free Cancel Policy
Cancel for free up to 14 days before arrival for a full refund. Within 7-14 days of arrival there is a 20% cancel fee. Within 7 days of arrival there are no refunds for cancellations.
No Refunds for Holiday Dates. See below*


Thank you for booking direct. It makes cancellations much easier without other booking sites with added fees in the middle of the transaction. We will do everything possible to re-book your room and offer you a refund or a rain-check. But as a small family run operation, we can't take the loss if you cancel at the last minute. If you have not called and cancelled and received a cancellation confirmation by email, your reservation will be considered a NO SHOW and be charged the full amount of your reservation and is not eligible for a rain check voucher. Winter weather and road closures are not a valid reason to cancel and get a refund. Be prepared to drive in snow, take alternate routes, or wait for roads to open if necessary. 

If you leave early, we cannot refund you for unused nights. Reservations canceled outside of our free cancellation period may be given, at the sole discretion of Big Bear Hostel management, a "rain check" credit (valid for 6 months) if we can re-book for the same night(s). 

Reservations on Holiday Dates* are NOT eligible for a refund.
Non-holiday weekend reservations, free cancel allowed up to 14 days before arrival.
Non-holiday midweek reservations, free cancel allowed up to 7 days before arrival.
In rare events, (I.e Flooding, earthquakes, "Acts of God", pricing errors, maintenance, or for any other reason.) your confirmed reservation may be canceled and refunded in full without recourse or recompense. 

Double Check you have the correct "Number of Guests".
Children must be included in your guest count and are not always free. Your reservation shows the number of guests allowed in your room. Base rates include a certain number of guests. Extra guests cost $10-25+tax depending on room/season. If you show up with extra guests and we cannot accommodate everyone, you will not be allowed to stay and not given a refund. 


YOUR CREDIT CARD WILL BE CHARGED TODAY: Big Bear Groups charges your card the full amount of your reservation at the time of booking. (For large amounts in the thousands, you may need to call to arrange payments)

SORRY, NO PETS allowed.
Big Bear has many pet friendly lodges, please choose them when traveling with animals. We are a small family run business with a child with allergies. Thank you for choosing other pet friendly options. 

AGE LIMITATIONS. You must be 21 years or older to make a reservation and have valid ID and credit card at check in matching the name on the reservation. 

CORONAVIRUS WAIVER. Despite thorough cleaning and high touch surface disinfection between guests, we cannot guarantee you will not be exposed to viruses or germs during your stay. Guests assume all responsibility for their own safety and that of others in their party, and agree that use of any common areas and our facilities are "at your own risk". 

*HOLIDAY DATES include: (3 day weekends, Memorial day weekend, MLK weekend, Presidents Day weekend, Labor Day weekend. 4th of July week, Thanksgiving week, the last 2 weeks of December and first 9 days in January. )

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